​Return & Refund Policy
​Thank you for shopping at Canopyman.uk. We value your business and aim to provide high-quality products. If you are not entirely satisfied with your purchase, we are here to help.


​1. Right to Cancel (Change of Mind)
​Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods.
​Notification: You must notify us of your intent to cancel by emailing [Insert Email Address].
​Returns Period: Once you have notified us, you have another 14 days to return the items to our warehouse.


​2. Condition of Returned Items
​To be eligible for a full refund, items must be:
​Unused and in their original, resalable condition.
​In the original packaging.
​Complete with all parts, fixings, and instruction manuals.
​Note: We reserve the right to deduct an amount from the refund if the value of the goods has been diminished by unnecessary handling (e.g., if a canopy has been partially installed or marked).


​3. Return Shipping Costs
​Customer Responsibility: For returns due to a change of mind or cancellation, the customer is responsible for the cost of returning the goods.
​Bulky Items: As our products (canopies/awnings) can be heavy or bulky, shipping costs may be high. We recommend using a tracked courier service with appropriate insurance.
​Collection Service: If you prefer, we may be able to arrange a collection for a fee, which will be deducted from your final refund. Please contact us for a quote.


​4. Faulty or Damaged Goods
​If your order arrives damaged or is found to be faulty, please contact us within 30 days under the Consumer Rights Act 2015.
​In such cases, Canopyman.uk will cover all return shipping costs or arrange a free collection/replacement.
​Please provide photographic evidence of the damage or fault when contacting us.


​5. Non-Returnable Items
​The following items cannot be returned unless they are faulty:
​Bespoke/Custom Orders: Any products made to specific measurements or custom-ordered colours/specifications.
​Items without original proof of purchase.


​6. Refunds
​Once we receive and inspect your return, we will send you an email notification.
​If approved, your refund will be processed to your original payment method.
​Refunds typically appear in your account within 5 to 10 working days.
​We will refund the basic delivery cost you paid when ordering (if applicable), but not any enhanced delivery options (e.g., Saturday or Next Day delivery).


​How to Start a Return
​Email us at [Insert Email Address] with your Order Number and reason for return.
​Wait for our return authorisation and shipping instructions.
​Return Address: Unit 28, Bordesley Trading Estate, Bordesley Green Rd, Saltley, Birmingham, B8 1BZ


​Contact Us
​If you have any questions about our Returns Policy, please reach out:
​Email: infocanopyman@gmail.com
​Website: Canopyman.uk