Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, subject to the conditions below.

Custom / made-to-order items

Products that are manufactured specifically for you (custom sizes, bespoke canopies, made-to-order fittings, and any item described as "custom manufacturing" or "made to order") cannot be returned or refunded once production has started. This does not affect your statutory rights if the item arrives faulty or not as described.

Standard (non-custom) items

For items that are not made to order, we offer a standard refund under the following conditions:

Contact us within 30 days of receiving your item.

The item must be unused, unworn, in its original packaging, with proof of purchase.

You are responsible for returning the item to us at your own cost.

A restocking fee of 20% of the item's price will be deducted from your refund. The remaining balance will be refunded to your original payment method.

To start a return, contact us at infocanopyman@gmail.com. Returns need to be sent to: 51 Miller Street, Birmingham, B6 4NG, United Kingdom. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order and contact us immediately if the item is defective, damaged, or wrong. This applies to custom and standard items alike, and the 20% restocking fee does not apply to faulty, damaged, or incorrect items.

Exceptions

We also do not accept returns on perishable goods, hazardous materials, sale items, or gift cards.

Refunds

Once approved, you'll be refunded within 10 business days, less the 20% restocking fee where applicable.